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FAQ

For Airport Pick Up

After you have checked luggage, the easiest place to meet the driver is at the baggage carrousel.The driver will meet you with your last name on a sign. If you have per-arranged with the office to be picked up outside (curbside pick-up), then go upstairs to the top-level departure terminal and call the office to let us know what door number are you standing by. Please provide the office with your cell phone number.

Please do not leave if you do not see your driver. Call the office, we are staffed 24/7.

It is very hard to do a curbside pick-up at LGA or JFK, it is highly advisable to meet the driver inside the terminal.

If you are an international traveler or have an international phone and you do not see your driver, please call our toll free number from any pay phone or call our office phone.

How To Make Reservations For Special Occasions and Cancellation

To book a stretch or a luxury bus we require a 50% deposit to confirm the reservation. The customer will be charged full price if a cancellation occurs under 3 days. If the cancellation occurs within more than 3 days, the customer shall forfeit the 50% deposit fee.

Guarantee and Cancellation Policy

A credit card is required to guarantee his trip but the charges are actually processed on the day of the event. If the customer wished to per-pay, written authorization is required by fax or email. Alternatively, customer may mail in a check or money order at least 10 business days prior to event. The reservation must be cancelled 24 hours prior to event to avoid late cancellation fees. Cancellation outside the allowed time are subject to late cancel fees of no less than 50% of fare quoted. "NO SHOWS" are subject to entire cost of the trip. Chauffeur dress code is business formal and must arrive at pick-up location ten minutes before arranged time. The driver is not allowed to re-negotiate fares or itineraries. The customer must be directed to the office to make changes.

Frequently Asked Questions About the Limousine Industry

The following, is intended to be a thought provoking forum, designed to raise awareness of the issues at hand, and to inform those not familiar with the transportation industry. The information contained herein, while both truthful and accurate, is a brief and generalized overview, and in no way should be considered to be the complete and only facts, of such a technical subject.

What is FMCSA?

The Federal Motor Carrier Safety Administration regulates the motor carrier industry. It replaces the now defunct Interstate Commerce Commission. All motor carriers crossing state lines, must have operating authority from FMCSA. You can check a carrier's standing using their assigned docket number, also known as the MC#.

What is DOT?

Another Federal agency, the Department Of Transportation requires all motor carriers to file an identification report and a safety report. Another number is assigned, known as a DOT #.

Who builds limousines?

All limos begin life as a normal sized, factory built vehicle. The most common vehicles used are Lincoln Town Car, Ford Excursion, Lincoln Navigator, and Cadillac Deville. The vehicle is stripped and literally cut in half by the Coachbuilder, and the components are then added that transform the original vehicle into a "stretch" limousine.

There are many Coachbuilders, and with a project of this size and type it is important that the Coachbuilder is qualified to perform this type of conversion. Ford has implemented a certification program called QVM to address this issue. GM has it's own version of this program called CMC.

What is QVM?

QVM stands for Quality Vehicle Modifier, which is a certification by Ford Motor Company to a Coachbuilder who adheres to the guidelines for conversions set forth by Ford. Vehicles built by QVM Certified Builders are labeled so, and meet the program criteria for engineering and safety.

What is CMC?

General Motors' version of QVM. Certified Master Coachbuilder.

What are the guidelines for QVM/CMC?

Basically, Ford supports converting Town Cars up to 120" (10 ft. added to original chassis), Excursions and Navigators, up to 140". General Motors, supports 130" conversions of the Deville. The manufacturers have determined, through extensive (and expensive) testing, including crash testing, that these platforms retain the structural integrity for safe highway operation. Conversions in excess of these lengths are not authorized by either manufacturer and voids the warranty. Of course, there is much more to it than this and if more information is necessary, please contact the manufacturer.

What about the real long SUV's I see on the road?

These vehicles are not certified by the original manufacturer to be converted. This list includes Hummer, Mercedes, Lexus, and several others. That's not to say that all of these are unsafe or poorly built, just that they have not been certified by their respective original manufacturer for these types of conversions. There are several quality Coachbuilders building these vehicles (including some QVM Certified Builders, that are building Non-certified vehicles). Some of these vehicles are stretched to lengths beyond 200" and can accommodate 20 or more passengers. This not only begs the question "are they safe?", but brings up new questions about proper registration (16 passengers and above must be registered as a bus), higher liability coverage ($5 million), and CDL licensing. Neither Ford or GM, authorize vehicles being modified to these lengths.

Does this effect the Manufacturers Product Liability?

It sure does. These "mega-stretches" not only raise eyebrows, they raise serious legal questions about who is responsible, in the event of a tragic accident caused buy a manufacturer defect. The OEM manufacturer (Ford/GM), claims they ceased being the manufacturer once the vehicle was built by a non-certified Coachbuilder. That the vehicle was not designed to carry the additional weight of the conversion, thereby causing components such as brakes and suspension to fail.

The end result?

It could be the passengers who are potentially at risk of no financial compensation in the event of an accident caused by a failed component.

If the FMCSA requires all limo operators to comply with their regulations, why should I worry that a company may not be?

Because it is very possible for smaller, "week-ender" limo operators with one or two vehicles, to register their limos as regular passenger vehicles without raising suspicion from the government. They then can put minimal, or in some cases, no insurance on their vehicles. These are also likely to be the same companies that use older, run down vehicles, and put off making needed repairs.

What should I make of all this information?

Bottom line, do your research. Don't just call ten companies in the yellow pages and book the one with the cheapest price. Remember ... you get what you pay for. Think about what you learned on this page, and then make your own decisions based on safety, reliability, professionalism, and quality.